Amateurs and Experts

Published on 04.20.2010 by Ted Hattemer in Blog, PubCampOhio

The web is swelling with user-generated content. Wikipedia entries are being updated by people not on the payroll. The biggest fans post directly on Facebook Fan Pages. People send unsolicited photos as email attachments, and video on YouTube as responses. And many staff members don’t know what to make of any of it.

If this sounds familiar you are not alone. Managers, communications professionals, government relations experts, designers, producers, photographers and many others are facing new challenges – the audience is responding with their own versions of “your” narrative. Many want to celebrate a connectedness to organizations and institutions, corporations, movements. Others want to point out failings, while others only seek to detract from the official channels, to rebel against a perceived conspiracy of media control. How can anyone harness this environment into an advantage?

In a truly constituent- and customer-focused business model all — detractors and celebrants — are embraced, and channels of communication opened to them. This is more than a full-time job to do it well. It is not just public relations. It is the merging of media production, customer/donor relations, outreach, and recruitment. The teams of people attempting to conquer this new environment are working collaboratively, giving up traditional control for a new sense of shared involvement.

Last fall a YouTube video began circulating central Ohio. It was the week prior to Ohio State vs. Navy – the first time in a very long time Ohio State was to play against one of the U.S. Military’s teams. There was a desire on campus from members of the administration to “ask” fans to be more civil to the Navy team and its fans. A noble desire. Then a video, produced by a former student, surfaced. It was amateur, not very subtle, and had little of the design, branding, or sophistication normally associated with the media my unit produces. It was basically a Powerpoint slideshow set to an Ohio State Marching Band soundtrack. It did deliver the message, though: Rise to your feet and cheer for the Navy team as they take the field. It struck a chord. We linked to the video from our website, YouTube channel, Facebook page, and referenced it in e-mail newsletters. The local television stations wrongly referenced it as an Ohio State YouTube video.

Hundreds of thousands of views on YouTube later, I would have to say that this raw video accomplished what my unit would have failed miserably in attempting. Our initiative never got off the ground. The amateur video delivered a message only one fan to another fan could deliver. The moment the “institution” opened its proverbial mouth on the subject, we would have stuttered, or at best embarrassed ourselves.

I relate this story to show how corporate and institutional communications are changing. Amateur has a place in our strategic plans – even when we don’t know what quality, messages, or quantity we will get. Does this replace everything? Can we rely solely on user-generated content? I hope not. But the need to incorporate, embrace, and promote the amateur must be the job of the expert in this new paradigm.

Ted Hattemer is the director of new media at The Ohio State University and will be presenting at PubCampOhio on Saturday, May 8.  Click here for more information on this free unconference.

Share and Enjoy:
  • Print
  • Digg
  • Sphinn
  • del.icio.us
  • Facebook
  • Mixx
  • Google Bookmarks
  • Blogplay
  • CaraKeithley

    Ted–great post. For me, this is where word of mouth marketing often meets social media. Social media helps us connect with these brand evangelists, or fans, and it is an opportunity for us. We can build and nurture relationships, and we can also help them to tell their own stories.

    Sure, each organization has their own voice and their own brand, but being able to weave in content from these “amateurs” adds additional validity and heart to our brands. We have to think of the social networks we create as a way to help fans celebrate, discuss, and challenge each other and the organization itself.

  • http://www.twitter.com/frisbycamp Jody Frisby Campbell

    Hi Ted, I'll be at PublicMediaCamp Ohio May 8. What you say rings true. What comes to my mind as I read it though, is a problem with the label on such efforts as “amateur” ( pastime rather than as a profession…. never accepted money…lacking the skill of a professional…)
    [French, from Latin amtor, lover, from amre, to love.] Isn't it interesting that it derives from the French word, to love?
    Recommend the label be “independent” instead of “amateur”.

  • http://twitter.com/tedhattemer tedhattemer

    Great feedback.

    I like both words “independent” and “amateur” for different reasons. Independent is a better way to describe the OSU vs. Navy video.

    Word-of-mouth has always been a rare and dignified space within marketing. Not all messages end up there. To ignore either social or WOM would be the mistake of an “amateur.” ;)

  • http://www.ubervu.com/conversations/publicmediacamp.org/2010/04/20/amateurs-and-experts/ uberVU – social comments

    Social comments and analytics for this post…

    This post was mentioned on Twitter by SusanMeyer: Check out Ted Hattemer’s post for PubCampOhio. “Amateur has a place in our strategic plans.” http://bit.ly/cRalg2 #pubcampohio #pubmedia…

  • http://www.twitter.com/frisbycamp Jody Frisby

    Morning, Ted! (Is @CaraKeithley attending #pubmedia?) …I look at this subject from a user POV, not too familiar with marketing strategy language.

    When a user outsmarts a traditional media professional (who's been assigned to run the corporate social media pr) and that independent/amateur utilizes social media more effectively than the paid pro, the situation can't be a amateur and expert comparison! That user who scoops the pro is the real expert in social media usage.

    Could you give me an example of an amateur making a mistake ignoring social or WOM? I don't see it. In fact, the amateur/independent is truly effectively harnessing social media WOM viral tendancies. It's precisely how they get noticed and scoop/beat the “expert”/professional in the first place, isn't it?

    With respect, I continue to take issue with the title. The so called amateurs are in fact the experts on how to effectively use today's social media. Professionals getting the paycheck (experts?) in traditional media now assigned by executives to use social media often have little experience or knowledge and frankly, often use the tools of social media like an amateur.

    Amateur and Experts? well…isn't more like: Independents and Establishment, Rogues and Suits, Insiders and Outsiders, Wild West and French Monarchy?

    #pubmedia
    May 8
    Attendee List : http://bit.ly/PublicMediaCampOhioMay8

  • http://twitter.com/tedhattemer tedhattemer

    Not everyone in an “official” position is such a stuffed shirt as all that. Many of us embrace and encourage open conversation.

    I think we have the makings of a lively discussion for #pubcampohio

  • jodyfrisbycampbell

    Ted, I hope that more camp attendees participate on Facebook, Twitter and your advance discussions before May 8's PublicMediaCamp in Columbus at COSI.

    I have compiled a Twitter partial list of attendees and presenters : http://bit.ly/PublicMediaCampOhioMay8 and have one follower so far. Using my list, I am getting to know the people who have signed up. I was particularly impressed with all the tweets from #SWC10 last weekend. (great list by @1datarecovery: http://twitter.com/1datarecovery/swc10 )

    Last Friday, I also promoted camp unity on Twitter by tweeting Follow Friday #ff recommendations of attendees. I hope we all blitz Twitter the next two Fridays and promote #pubmedia (or is it #pubcampohio? see below)

    As we approach May 8, I am very enthused! My 8 months on Twitter and 2 years on Facebook have given me the power to communicate in such an effective, immediate way to so many colleagues both old and new. I am very passionate about the power of social media (especially in the hands of the individual–as you may have guessed!)

    20+ years ago, I graduated Ohio University with a BS in what was then called “Radio/TV.” OU and its Communications College has consistently been ranked in the top 10 schools in the nation. I am a proud Buckeye Bobcat! In my early years, I did marketing and advertising work for Continental Cablevision and The Columbus Dispatch. The birth of our two sons, switched around my priorities and I spent the 90's as a nights & weekend radio announcer at our beloved WOSU AM/FM. I thought I semi-retired to rural Clark County, as a Master Gardener Volunteer with Ohio State University Extension but social media has plunged me back into the professional media stream!

    When I got on Facebook and started using mobile technology and Twitter, I saw that something monumental was happening. An improvement in the communications industry akin to the changes of telegraph to telephone, radio to television, broadcast to cable/satellite coverage! Advanced Space Age Mobile Technology is bringing it all together and I am involved again with my first love: Mass Communication!

    Please check out my Twitter list and if you like it, follow it. We all should be following each other as the un-conference approachs and occurs!

    Jody

    PS Additionally, I have a question about the official hashtag. You use #pubcampohio and I prefer that.
    I have been using #pubmedia because on the eventbrite page under news and updates Monday, March 29, 2010
    it reads in part:
    to help you get the most of your PubCampOhio experience, we encourage you to do the following: follow @pubcampohio and include hashtag #pubmedia.”

    PPS For the record, my eytmology comments on your title word choice are limited to this pre-unconference chat. And I echo you that also, not everyone in an “amateur” position is such a stuffed shirt, either. Many of us embrace and encourage open conversation, too. That's what I love about the spirit and heart of PublicMediaCamp! These next two weeks are going to explode with information exchange, minds meeting and ideas hatching!

  • jodyfrisbycampbell

    Trying to allow the DisqUS app to my twitter account. Avoid confusing guest name entries!
    http://www.twitter.com/frisbycamp

  • http://kiplingerprogram.org Debra Jasper

    Great post, Ted. The Navy video is a great example of how powerful stories from the crowd can be. When we do social media training, I tell journalists they aren't just competing with their neighboring newspaper anymore but with their neighbor. And their neighbor has very compelling content (and isn't contrained by AP style). It's a new world.

  • http://longrangetwowayradios.info/k6mfw-on-k6ben-amateur-television/ K6MFW on K6BEN amateur television | Long Range Two Way Radios

    [...] Amateurs &#1072&#1495&#1281 Experts | PublicMediaCamp [...]

  • http://www.camcordersopticalzoom.com/3-d-goes-diy-with-amateur-photos-videos/ 3-D Goes DIY With Amateur Photos, Videos | Camcorders Optical Zoom

    [...] Amateurs &#1072&#1495&#1281 Experts | PublicMediaCamp [...]